As of February 2026, an update is required to your AirBadge welcome email to take advantage of our new "User Invited" workflow. This new workflow...
AirBadge Tools & Settings
How do I assign a TA or ASC role to a user in AirBadge?
Users with an ASC role can assign roles to other users from Tools & Settings > Trusted Agents and Roles. Before you can assign a role, the...
Do I need to change my browser settings to collect fingerprints in AirBadge?
Troubleshooting Fingerprints in AirBadge AirBadge supports several different fingerprint collection methods. Which steps you need to follow depends...
Does AirBadge Archive Unused Profiles at TSC for our Airport?
Starting October 2025, a $.0.25 surcharge will be assessed by TSC for each profile. TSC does not automatically archive profiles without active...
I’m using AirBadge LMS. What content should I submit if I would like to add a course in AirBadge?
AirBadge LMS allows training to be assigned and tracked in AirBadge. When AirBadge LMS is enabled, training can be assigned to individuals manually...
How does AirBadge Accommodate In-Person Only Training Requirements?
Users with an ASC or TA role will find a setting to disallow remote training (under Tools & Settings > Training > Training Settings). Use...
Can my office permanently ban an individual from having a badge?
Yes. Only an Airport Security Coordinator (ASC) or Trusted Agent (TA) can mark an individual as permanently banned in AirBadge. Once banned, that...
Can my badge office modify the email notifications sent by AirBadge?
AirBadge can be configured to send over 100 customizable notifications. Edit these notifications under Tools & Settings > Notifications....
If a badge applicant has a PIV card, when can they add that to their badge application?
A PIV (Personal Identity Verification) card is an identification card issued by a federal agency. PIV cards are used primarily by federal employees...
AirBadge Pages / Screens: Visibility by Role
All AirBadge users have access to the AirBadge home screen that shows information about their badge and badge applications. Visibility for other...
How do I enroll and use an AirBadge Kiosk?
The Generate Kiosk Code action on the person details screen allows your badge office to skip the login process for your badge applicant. To enroll...
Signatory Badge Application Screening (for Trusted Agents)
Your office can require signatories to screen an applicant's submitted documents before they can sign the badge application. Signatories cannot...
What information can I collect on an AirBadge form?
Only one signature can be collected on a form. Only one person can fill out a form. AirBadge does not support two users on one form. AirBadge can...
What are the available user roles in AirBadge?
AirBadge users have specific permissions and actions available depending on their assigned roles. Individuals may have several roles assigned to...
What kinds of forms can be added in AirBadge?
Using Forms in AirBadge If enabled at your airport, Forms in AirBadge are a flexible tool for collecting information from badge holders or other...
How do I share files with AirBadge users using Distributable Media?
Use AirBadge to share files with your population. Users with an ASC or TA role in AirBadge can upload PDFs, Documents, PowerPoint files, and other...
How do I send a Requested Appointment notification?
Use our new Appointment Request feature to plan an appointment with any AirBadge user. First, configure a notification under Tools & Settings...
What types of notifications can AirBadge send?
AirBadge can be configured to send a variety of notifications. Notifications from AirBadge can be configured to send to the following roles /...
Can I automatically initiate badge renewals using AirBadge?
AirBadge is equipped with robust automation capabilities designed to simplify and expedite routine processes. Instead of manually handling each...
How do I add a new TA or ASC in AirBadge?
To give an AirBadge user an ASC or TA role, the individual must already have an AirBadge account. Administrative roles can be assigned only by ASC...