Different badge types may have different vetting requirements for different access levels. AirBadge doesn't support changes on badge records from...
AirBadge Badge Management
What can I do if an email bounces for someone’s AirBadge profile?
If you don’t have a real email address, or have received notification of a bounced email from AirBadge, a user with a TA or ASC role can enter a...
Why isn’t “Returned” an option in the Badge Status drop-downs?
You may notice that while "Returned" is a valid status in the Transportation Security Clearinghouse (TSC), it does not appear as a selectable option...
Can AirBadge support assigning a single badge to more than one company?
Multi-Company Badge Sponsorship Multi-company badges are optional and allow up to two additional companies to sponsor a single badge. To use this...
Can I Move an In-Progress Badge Application to a Different Signatory?
AirBadge tracks signatory authority at the company level, so any signatory in the same company can review and respond to steps during a badge...
What’s the difference between replacing, renewing, revalidating, and reissuing a badge?
AirBadge supports several common badge lifecycle scenarios. They’re related, but not the same: Replacement A badge is replaced with another badge...
What is recorded on the Comments / Activity Log?
The Comments / Activity log is a comprehensive record of each action performed within AirBadge. The log can include both human-entered comments and...
What is Self-Renewal for a badge?
The Allows Self-Renewal setting lets a badge holder initiate their own renewal up to 30 days before their badge expiration date. This setting is...
How can I filter my badge applications?
Use the quick filters on the badge applications screen to quickly find groups of applications. Filter badge applications based on the criteria...
Can I download a summary of my badge applicant’s information and approved badge?
The Show Issue Badge Summary action is available on the badge application details screen during the issue phase of a badge application. It allows...
I have an employee that lost his airport badge. What should I do to get a new badge?
Only active badges nearing their expiration date are eligible for renewal. A badge that is reported as lost or stolen will not be able to be...
Can I reactivate a badge marked as terminated by an Authorized Signatory?
Receiving Badges Authorized Signatories using AirBadge can update the status of badges under their authorization at any time. When an Authorized...
I’m a signatory creating an application for someone that already works at the airport. I can’t find or create my applicant.
An individual may hold badges with multiple companies. If they do not have a badge with your company, you won’t be able to view their profile or...
What badge statuses are supported by AirBadge?
AirBadge immediately notifies the badge office when there is a status change on a badge. Depending on their role in AirBadge, users can choose from...
My access control system is integrated. Where should I deactivate badges?
If your access control system is integrated with AirBadge, always deactivate badges in AirBadge first: not starting in your access control system....
What is a Badge Application Workflow?
Badge applications are more than just a paper form. They are an interactive workflow managed within AirBadge. The process overview diagram available...
How does AirBadge track a returned badge?
When a badge is deactivated, it must be returned to the airport badge office for secure handling. AirBadge provides tools for badge office staff to...
How do I change notification preferences in AirBadge?
To change notification preferences: Go to Account Settings (tap the menu icon on the top right) Select Notification Preferences Choose your...