When a signatory requests a CBP endorsement during the badge application process, AirBadge can route the request to a CBP Agent for review. AirBadge...
AirBadge Badge Management
Do all signatories at a company have access to all of that company’s badges?
Yes. Signatory authority in AirBadge works at the company level, not the individual level. Every badge and badge application is associated with one...
How do I change the badge type listed on a badge?
Different badge types may have different vetting requirements for different access levels. AirBadge doesn't support changes on badge records from...
Can I use a placeholder email on an AirBadge profile?
If you don’t have a real email address, or have received notification of a bounced email from AirBadge, a user with a TA or ASC role can enter a...
Why isn’t “Returned” an option in the Badge Status drop-downs?
You may notice that while "Returned" is a valid status in the Transportation Security Clearinghouse (TSC), it does not appear as a selectable option...
Can AirBadge support assigning a single badge to more than one company?
This content assumes your airport is using the Badge Sponsorships / Second sponsoring companies feature. Multi-Company Badge Sponsorship...
Can I Move an In-Progress Badge Application to a Different Signatory?
AirBadge tracks signatory authority at the company level, so any signatory in the same company can review and respond to steps during a badge...
What’s the difference between replacing, renewing, revalidating, and reissuing a badge?
AirBadge supports several common badge lifecycle scenarios. They’re related, but not the same: Replacement A badge is replaced with another badge...
What is Self-Renewal for a badge?
The "Allows Self-Renewal" setting lets a badge holder initiate their own renewal up to 30 days before their badge expiration date. This setting is...
How can I filter my badge applications?
Use the quick filters on the badge applications screen to quickly find groups of applications. Filter badge applications based on the criteria...
Can I download a summary of my badge applicant’s information and approved badge?
The Show Issue Badge Summary action is available on the badge application details screen during the issue phase of a badge application. It allows...
I have an employee that lost his airport badge. What should I do to get a new badge?
If you are a signatory or badge holder reporting a lost badge, report the issue to the badge office immediately. To apply for a replacement badge,...
Can I reactivate a badge marked as terminated by an Authorized Signatory?
Receiving Badges Authorized Signatories using AirBadge can update the status of badges under their authorization at any time. When an Authorized...
I’m a signatory creating an application for someone that already works at the airport. I can’t find or create my applicant.
An individual may hold badges with multiple companies. If they do not have a badge with your company, you won’t be able to view their profile or...
What badge statuses are supported by AirBadge?
AirBadge immediately notifies the badge office when there is a status change on a badge. Depending on their role in AirBadge, users can choose from...
My access control system is integrated. Where should I deactivate badges?
If your access control system is integrated with AirBadge, always deactivate badges in AirBadge first: not starting in your access control system....
What is a Badge Application Workflow?
Badge applications are more than just a paper form. They are an interactive workflow managed within AirBadge. The process overview diagram available...
How does AirBadge track a returned badge?
When a badge is deactivated, it must be returned to the airport badge office for secure handling. AirBadge provides tools for badge office staff to...
How do I change notification preferences in AirBadge?
To change notification preferences: Go to Account Settings (tap the menu icon on the top right) Select Notification Preferences Choose your...