As of February 2026, an update is required to your AirBadge welcome email to take advantage of our new "User Invited" workflow. This new workflow...
AirBadge Features & Functionality
What’s the difference between an ASC user and a TA user in AirBadge?
Users with an ASC role have expanded oversight, audit access, role management capabilities, and CHRC review permissions. Users with a TA role can...
How do I assign a TA or ASC role to a user in AirBadge?
Users with an ASC role can assign roles to other users from Tools & Settings > Trusted Agents and Roles. Before you can assign a role, the...
How does AirBadge determine when a badge is added to the Stop List?
AirBadge adds badges to the Stop List based on badge status and whether the badge has been marked as collected. Find your airport's Stop List at...
Do I need to change my browser settings to collect fingerprints in AirBadge?
Troubleshooting Fingerprints in AirBadge AirBadge supports several different fingerprint collection methods. Which steps you need to follow depends...
Lost Badge & Endorsement Change Workflows
These optional forms let Authorized Signers to initiate badge tasks directly in AirBadge. Reach to AirBadge support to enable these workflows in...
Why is user identity verification critical before making email address changes?
Users with signatory roles: Identity verification Modifying an email address without proper verification could lead to unauthorized access to...
What Badge Actions are available to signatories using AirBadge?
Badge actions help signatories manage badge records under their authorization. These actions allow you to take steps such as starting renewals,...
Completing your Badge Application in AirBadge
The guided flow in AirBadge will help you produce a valid badge application in about 10 minutes. Gather your identification documents, such as a...
Does AirBadge Archive Unused Profiles at TSC for our Airport?
Starting October 2025, a $.0.25 surcharge will be assessed by TSC for each profile. TSC does not automatically archive profiles without active...
Does AirBadge Allow Multiple Badges with the Same Badge Number?
TSC allows only one active badge of a given type and number. If your badge office replaces an expired badge with a new badge having an identical...
Can our inspector access AirBadge for our airport?
The TSI role can be assigned to your inspector to enable them to review badges and completed badge applications in AirBadge. On the Badges screen,...
I’m using AirBadge LMS. What content should I submit if I would like to add a course in AirBadge?
AirBadge LMS allows training to be assigned and tracked in AirBadge. When AirBadge LMS is enabled, training can be assigned to individuals manually...
Can AirBadge Restrict Background Check Transmission for Trusted Agents?
Yes. You can limit background check transmission to ASC-role users only. To enable this restriction: Go to Tools & Settings > Badge...
How does AirBadge Accommodate In-Person Only Training Requirements?
Users with an ASC or TA role will find a setting to disallow remote training (under Tools & Settings > Training > Training Settings). Use...
How do I deactivate an individual in AirBadge?
Manual deactivation: Only Airport Security Coordinators (ASCs) and Trusted Agents (TAs) can manually deactivate an individual. Go to the Person...
How do I unlock an account for an AirBadge user?
Account Lock Policy AirBadge will lock a user’s account after five consecutive failed login attempts. If this occurs: The user will receive a...
Can AirBadge support assigning a single badge to more than one company?
Multi-Company Badge Sponsorship Multi-company badges are optional and allow up to two additional companies to sponsor a single badge. To use this...
Create a Support Ticket in AirBadge
AirBadge Support can only log in to your AirBadge environment when invited. Send an invitation using a support ticket. From the Support screen, you...
How do I fix a misprinted badge from PACS / Access Control?
This topic applies to airports with an access control / PACS integration. If the badge has saved with an error or has printed incorrectly, create a...
Using Rate Classes to Configure Payments for Specific Companies
For airports using payments in AirBadge, Rate Classes can allow your office to assess different fees for an individual company or companies. Setting...
Can my office permanently ban an individual from having a badge?
Yes. Only an Airport Security Coordinator (ASC) or Trusted Agent (TA) can mark an individual as permanently banned in AirBadge. Once banned, that...
I’m using payments in AirBadge. How can I assess an additional fee?
AirBadge payments can be adjusted during the process of a badge application. If you would like to add an additional fee during the process of a...
How Does AirBadge Collect information for the “Identity Documents Expiring” Report?
AirBadge automatically populates information based on the soonest expiry date of identity documents entered during badge applications. The date is...
I’m an authorized signatory. Can I mark a badge as retained?
A badge that is marked as retained in AirBadge is kept active at TSC and should be securely stored by the badge office. Therefore, only AirBadge...
AirBadge Issue Prioritization Levels
At AirBadge, we understand the critical role that timely support plays in maintaining your smooth operations. Our support team is committed to...
Can my badge office modify the email notifications sent by AirBadge?
AirBadge can be configured to send over 100 customizable notifications. Edit these notifications under Tools & Settings > Notifications....
If a badge applicant has a PIV card, when can they add that to their badge application?
A PIV (Personal Identity Verification) card is an identification card issued by a federal agency. PIV cards are used primarily by federal employees...
How does AirBadge send information to TSC?
AirBadge sends applicant information to TSC via the BCWS API during the process of a badge application. These process charts illustrate information...
How do I process a badge holder’s name change in AirBadge?
When a badge holder legally changes their name, your badge office must ensure that records in both AirBadge and the Transportation Security...
AirBadge Pages / Screens: Visibility by Role
All AirBadge users have access to the AirBadge home screen that shows information about their badge and badge applications. Visibility for other...
How do I enroll and use an AirBadge Kiosk?
The Generate Kiosk Code action on the person details screen allows your badge office to skip the login process for your badge applicant. To enroll...
Signatory Badge Application Screening (for Trusted Agents)
Your office can require signatories to screen an applicant's submitted documents before they can sign the badge application. Signatories cannot...
How can my airport use the group field?
About groups in AirBadge: The group field can adapt to various organizational needs to allow your office to categorize and manage badges. Add a...
Why would my office mark an individual as TSC exempt?
Certain categories of individuals may be exempt from an STA due to their roles, affiliations, or prior clearances. People may be STA exempt because...
What could cause the Crop Image button to be greyed out on the Verify Identification Documents screen?
The crop tool in AirBadge cannot edit or crop images that are saved in PDF format. To use the crop tools in AirBadge: Download the file or...
What information can I collect on an AirBadge form?
Only one signature can be collected on a form. Only one person can fill out a form. AirBadge does not support two users on one form. AirBadge can...
What are the available user roles in AirBadge?
AirBadge users have specific permissions and actions available depending on their assigned roles. Individuals may have several roles assigned to...
What kinds of forms can be added in AirBadge?
Using Forms in AirBadge If enabled at your airport, Forms in AirBadge are a flexible tool for collecting information from badge holders or other...
What is the purpose of a manager for a company in AirBadge?
A company manager can sign a response document for all of the company's badges during an audit. A manager role can only be assigned to a person...
What is recorded on the Comments / Activity Log?
The Comments / Activity log is a comprehensive record of each action performed within AirBadge. The log can include both human-entered comments and...
Can AirBadge Automatically Uncancel a Rap Back?
AirBadge can attempt to uncancel a rap back subscription when the applicant is within the eligible time frame. Why is it valuable for AirBadge to...
How do I share files with AirBadge users using Distributable Media?
Use AirBadge to share files with your population. Users with an ASC or TA role in AirBadge can upload PDFs, Documents, PowerPoint files, and other...
How do I send a Requested Appointment notification?
Use our new Appointment Request feature to plan an appointment with any AirBadge user. First, configure a notification under Tools & Settings...
Can I add text to the bottom of each email from AirBadge?
Add your airport's contact information or office hours to every notification. Include text in your email footer and it will be appended to every...
What are the time limits on a badge application?
Time limits on badge applications ensure timely progress throughout the application workflow and will help comply with 1542 regulations. If a badge...
Why does AirBadge warn me that “Potential duplicate records exist?”
Help Prevent Duplicate People Entries: The duplicate user verification process helps prevent duplicate person records. AirBadge checks against names...
What does it mean when I get a “Call to AirBadge BCWS API failed” error?
A "Call to AirBadge BCWS API failed" error indicates that AirBadge encountered a problem while connecting to the Background Check Web Service (BCWS)...
I sponsor badges for more than one company. Can I see all my badges in one place?
If you sponsor badges for more than one company, you'll need to switch between your signatory roles to review badges and badge applications for each...
What types of notifications can AirBadge send?
AirBadge can be configured to send a variety of notifications. Notifications from AirBadge can be configured to send to the following roles /...
Does AirBadge support retained badges?
Some airports retain badges, especially for seasonal workers. Retained badges are kept active, marked as collected, then securely stored in the...
Can I upload a paper badge application to AirBadge?
If there is an error on the badge application submitted by your badge applicant, your office can help the applicant complete their badge application...
What does it mean when I have an action item relating to a Rap Back subscription cancellation?
AirBadge regularly completes a vetting information check on every individual. This check ensures that you have the latest vetting information on...
Stop List: Can I send automated notices about lost or stolen badges?
The Stop List is a list of badges that should be denied access. Lost, stolen, and destroyed badges are added to the Stop List immediately. Find your...
Can I automatically initiate badge renewals using AirBadge?
AirBadge is equipped with robust automation capabilities designed to simplify and expedite routine processes. Instead of manually handling each...
Our airport is running an audit. Where do I go to review badges that need signatory responses?
Badges with an active status in an audit are badges that still require a signatory response. To quickly review them, select Awaiting Responses on...
Can I bypass the Fingerprinting step during a badge application?
To bypass the fingerprinting step during a badge application, Select the Remove CHRC/ Fingerprint Requirement action on the badge application...
What should I do if fingerprint results come back as unclassifiable?
If the TSC returns a result indicating submitted fingerprints are Unclassifiable, the next steps will vary based on the specific type of...
How do I process a badge application for a person that is exempt from a TSC background check?
Exemptions from TSC updates are assigned to a person (not a badge). Users with a TA or ASC role can disable or enable TSC updates for a person. To...
How to add fingerprints to your badge application in AirBadge (PrintScan Airports)
To add fingerprints to your badge application, select the Generate Fingerprint Code action. Generate a fingerprint code for your applicant....
I’m a signatory creating an application for someone that already works at the airport. I can’t find or create my applicant.
An individual may hold badges with multiple companies. If they do not have a badge with your company, you won’t be able to view their profile or...
Can I sign a badge application on behalf of another signatory in my company?
You can sign a badge application that was started by another signatory and not yet signed by that signatory, as long as you both work for the same...
How do I add a new TA or ASC in AirBadge?
To give an AirBadge user an ASC or TA role, the individual must already have an AirBadge account. The new role must be given by someone who already...
What badge statuses are supported by AirBadge?
AirBadge immediately notifies the badge office when there is a status change on a badge. Depending on their role in AirBadge, users can choose from...
Is there a way to re-upload an applicant’s ID images without redoing the application?
AirBadge has an option for applicants to re-upload their identification documents without having to completely redo their application. Step 1: Be...
How to enable CHRC letters for specific companies (airlines) at your airport
Some airports allow airlines to provide their own CHRC documentation for badge applicants. When an airline is permitted to supply their own CHRC...
Fingerprinting Software Update
Released July 17, 2023: Manual PrintScan update required. Clients using AirBadge with PrintScan Software: Your AirBadge instance uses a software...
What is the upload limit for files in AirBadge?
The upload limit for files in AirBadge is 8MB. PDF, PNG and JPG files are preferred. These are the only file types accepted by TSC. PNG files under...
Are AirBadge files stored only on the cloud?
Data and files in AirBadge are stored on the cloud. The AirBadge platform includes redundant servers in redundant clusters at multiple data centers....
Will AirBadge meet our needs as a smaller airport?
AirBadge was built specifically to address the needs of smaller airports. It is an automation system that will enable your team to collect qualified...
For new users: How will our current data be reconciled and migrated to AirBadge?
AirBadge will provide all necessary implementation and installation. In cooperation with your IT department, AirBadge will configure and test all...
Does AirBadge integrate with IET-LS?
AirBadge integrates with AAAE’s Interactive Employee Training and Learning Suite (IET-LS). This allows your airport to manage training assignments...
Does AirBadge integrate with Fingerprinting Software?
AirBadge has an integrated fingerprinting solution which will synchronize pre-enrollment information to quickly capture prints without typing in...
What is a Badge Application Workflow?
Badge applications are more than just a paper form. They are an interactive workflow managed within AirBadge. The process overview diagram available...
Does AirBadge track violations, fines, and infractions?
Your airport can use AirBadge to track violations and fines. Track and update the date, status, associated fines, retraining information, a...