When a badge applicant fills out their badge application, AirBadge collects various data points in order to transmit to the Transportation Security...
AirBadge Frequently Asked Questions
How do I handle fingerprinting for applicants with missing fingers or amputations?
When capturing fingerprints for applicants with missing digits or amputations (whether a full finger or a partial tip), follow specific protocols:...
Can Signatories View Badge Holder Email Addresses?
For security and privacy reasons, users with a Signatory role cannot view badge holder email addresses or other contact details within AirBadge....
How do I fix a misprinted badge from PACS / Access Control?
This topic applies to airports with an access control / PACS integration. If the badge has saved with an error or has printed incorrectly, create a...
Badge Application tips for applicants from Federated States of Micronesia or the Republic of the Marshall Islands
If you were born in the a nation that is a Freely Associated State of the U.S. under a Compact of Free Association (COFA), review these tips to...
I’m a naturalized citizen with a passport. Why do I need an Alien Registration Number (ARN) on my badge application?
TSA and AirBadge highly encourage supplying an Alien Registration Number (ARN)/USCIS Registration Number for any badge applicant who has ever...
How do I change my mobile number used in AirBadge?
If you would like to make changes to your phone number, reach out to your badge office with your updated mobile number. A mobile phone number may be...
Can Signatories make changes to Escort/Driving privileges on a badge?
No. Escort and Driving privileges are managed by the badge office only. Signatories cannot modify these settings in AirBadge. If a signatory needs...
Can a terminated badge application be re-activated?
Our team is unable to restart a terminated application. We store as little personal information as possible about all AirBadge users, so we do not...
Reviewing and correcting discrepancies in data between AirBadge and TSC
AirBadge cross-checks 1% of your airport's population against TSC records every hour, completing a full check every few days, depending on your...
Can my badge office extend the pick-up window for a badge before the application expires?
Badge applications in the Issue phase will not automatically terminate when they reach their expiration dates. However, per TSA regulations, the STA...
Can my badge office modify the email notifications sent by AirBadge?
AirBadge can be configured to send over 100 customizable notifications. Edit these notifications under Tools & Settings > Notifications....
How do I schedule an appointment to pick up my badge?
If you are eligible to schedule an appointment with your badge office, you'll find a button to make your appointment on your AirBadge home screen....
How does AirBadge send information to TSC?
AirBadge sends applicant information to TSC via the BCWS API during the process of a badge application. These process charts illustrate information...
Do all signatories for a company to have access to all badges with that company?
Badges and badge applications in AirBadge are associated with one primary signatory. However, anyone with a signatory role associated with that...
Can I delete an audit that I started in AirBadge?
Users with an ASC role can change the status of an audit at any time. If you would like to delete an audit, change the status of the audit to...
What is the difference between random and weighted random in a partial audit?
Partial audits in AirBadge can only include one badge type. If you select a partial audit, AirBadge will select the badge type included in the audit...
What information can I collect on an AirBadge form?
Only one signature can be collected on a form. Only one person can fill out a form. AirBadge does not support two users on one form. AirBadge can...
Do you have any previous legal names or aliases?
As you are beginning your badge application, you will be asked if you have an alias. An alias refers to any name you have legally been known by...
What are the available user roles in AirBadge?
AirBadge users have specific permissions and actions available depending on their assigned roles. Individuals may have several roles assigned to...
Badge application termination rules process chart
Review this process diagram to learn about the termination rules for a badge application workflow in AirBadge. Collect Phase: New applications have...
How does AirBadge handle my personal information?
At AirBadge, we understand the importance of your privacy and security concerns. While submitting personal information for your badge application is...
Can I create my training appointment for a badge applicant from the Appointments screen?
If a badge application is in progress and a training appointment is required, create the appointment from the badge application screen, not the...
When would I use the “prevent renewal” action for a badge under my authorization?
Select Prevent Renewal from the badge details screen to revoke your authorization for the badge when the badge expires. This will permanently...
How do I deactivate a badge under my authorization?
Any signatory can deactivate a badge under their company’s authorization at any time. To deactivate a badge: Navigate to the badges screen, which...
Does AirBadge allow for TSC exemptions?
Certain individuals (such as TSA, FBI, or law enforcement officers) may be exempt from needing a Security Threat Assessment (STA) or Criminal...
Rap Back Subscriptions: are they shown in a specific time zone?
TSC sends dates, but does not send information about the time of Rap Back status changes to AirBadge. As a result, some airports noted conflicting...
How I cancel my upcoming badge or training appointment?
AirBadge does not directly support the cancellation of required appointments within a badge application workflow. This is because such appointments...
I need to update the my applicant’s name on their badge application. Can I change it?
Unlike "whiteout" on paper documents, documents in AirBadge cannot be altered after they have been signed. For any changes in a signed document,...
I missed my training appointment. How do I reschedule my appointment?
Your home screen shows all your upcoming appointments scheduled in AirBadge. You can view and modify these appointments from the home screen. Please...
How do I register for AirBadge?
In order to access AirBadge, ask your signatory or your badge office to email an invitation link to you. AirBadge access is by invitation only and...
How do I remove the CHRC requirement during a badge application?
The Remove CHRC/Fingerprints Requirement action is available to users with a TA or ASC role during the prepare phase of a badge application. When...
Can I add more than three aliases to my badge application?
An alias on your badge application should be listed if it was a former name, maiden name, birth name, or spelling variation. Do not include...
I just got my AirBadge invitation and my name is misspelled. How should I correct it?
If you just received your AirBadge invitation in your email and noted that your name is not spelled correctly, it is okay to move forward with your...
Can you help me log in? I’m getting an error on the AirBadge login screen.
To log into AirBadge, be sure to use the email address where you received your AirBadge welcome email. It's common for users to have multiple email...
Badge Application Requirements for a Canadian Citizen
The AirBadge badge application process is designed to guide anyone through the badge application process, even if you are not a U.S. citizen. These...
Where do I change the name on a badge?
In most cases, a name change requires a new badge application. The person's name in AirBadge, which is transmitted to TSC, should match the identity...
My badge is showing a different expiration date in TSC than in AirBadge. Should I change it?
For AirBadge airports, changes made at TSC can cause data integrity issues and should be avoided whenever possible. TSC does not display times or...
I need to change the name on my badge application. Where do I change that?
A badge application is a legally binding document. Any name changes, even correcting a misspelled name or fixing a transposed first and last name,...
Can I review and sign an application started by a different signatory?
Any signatory in a company can start and sign any badge application for any badge holder in their company, even applications that were started by...
Can a Signatory in AirBadge be assigned to more than one company?
At most airports, less than 5% of signatories have roles at more than one company. However an individual in AirBadge can be assigned signatory roles...
Does AirBadge flag individuals whose identity documents have expired?
AirBadge does not not have an alerting system for identity document expiration dates, employment authorization, or resident expiration dates....
A badge has expired. Can I still renew the badge?
Configurable options control whether signatories can renew expired badges and how long after the badge's expiration the renewal action remains...
Trouble accessing the AirBadge URL?
Trouble accessing the AirBadge? Here are a few things to try: Find your URL. Every AirBadge email includes your airport's URL at the bottom. If you...
Trouble receiving your AirBadge invitation email?
To make sure you receive your AirBadge invitation email, and that it doesn't land in your spam folder, add your airport's AirBadge email address as...
If I must restart my badge application, will AirBadge remember my earlier answers?
The security of badge applicants' personal information is critically important to AirBadge. We store as little personal information as possible...
Can I reactivate a deactivated badge?
No, reactivating a badge is not something signatories can do in AirBadge. If a badge needs to be reactivated, you'll need to contact your badge...
A user’s home address has changed. Should I update their mailing address in AirBadge?
AirBadge does not store mailing address information by default. If you need to update a user’s mailing address, you can either: Provide the updated...
What makes AirBadge stand out from other solutions on the market?
Since inception, our company focuses solely on Identity Management in the Aviation industry. AirBadge was built especially to support the needs of...
As a signer, can I see the documentation submitted by the badge applicant?
Depending on your airport's configuration, signatories may be responsible for reviewing the documentation and application form submitted by badge...
When a badge status is updated, does the change happen immediately?
When a badge is updated in AirBadge, the change is immediately pushed to all connected systems. Connected systems vary by airport but likely include...
Can our airport track keys in AirBadge?
Yes, AirBadge supports key tracking. Once enabled, it gives your team a clear, up-to-date record of who holds which keys. This comes in handy in two...
What is a Badge Application Workflow?
Badge applications are more than just a paper form. They are an interactive workflow managed within AirBadge. The process overview diagram available...
How do I get an AirBadge account?
AirBadge accounts are created by your airport’s badge office or by your authorized signatory. There is no mechanism to “sign up” for an AirBadge...
What is Two-Factor Authentication (2FA)?
Two-factor authentication is a type of login that enhances security. AirBadge uses a code, typically sent to your email or texted to your phone, as...
Which email address do I use to log into AirBadge?
It is common for people to have more than one email address. AirBadge will only use one email address to communicate with you. The easiest way to...
Why didn’t I receive an invitation email from AirBadge?
Two-factor authentication (2FA) adds an extra layer of protection to your AirBadge account. Instead of only entering your username and password...
Is AirBadge available at my airport?
AirBadge is used by airports across the United States, with availability determined independently by each airport. If you’re unsure whether your...
Can I use my personal email address in AirBadge as an authorized signer?
Yes. AirBadge allows personal email addresses for authorized signers. However, your airport may have its own email policy for signers. Check with...
Can I use a personal email address in AirBadge?
Yes. You can use any email address to log in to AirBadge, including personal email addresses. However, if you have a role in AirBadge (such as ASC...
Can we collect badge fees with AirBadge?
Yes. AirBadge has a PCI-compliant payment tracking solution that allows you to collect and manage badge fees. Payment tracking: You can use...
How does AirBadge handle SSI?
SSI is protected information that, if publicly disclosed, could potentially harm transportation security. AirBadge handles Sensitive Security...
Can a person have more than one badge in AirBadge?
Yes. One person can hold multiple badges in AirBadge. Each badge can have a different signatory, company, and/or access level. Signatory access Each...
Can the Badge Application PDF form be customized for my airport?
Yes. AirBadge can customize the Badge Application form to collect airport-specific information and reflect your airport's rules and regulations. The...